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special event
Wednesday, April 16
Lillian Bjorseth & Cathy Emma
Professional Impressions - Communicate Like a Pro!
Let two NSA-IL pros share their secrets for success!!
The Metropolitan Chicago Healthcare Council Conference Center
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Reception/continental breakfast from 8:30-9:00 a.m. program from |
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Your words belong to you. Let Lillian and Cathy “show and tell” you how to communicate them to create the most impact. Lillian is a master at interpreting what you say before you speak and how your appearance and body language keep “talking” throughout your presentation. She calls it the “Art of Impression Management.” Cathy will teach you how to use your voice as a powerful tool to help you achieve your speaking and business goals. You will discover the “sound of success.”
You will learn how to:
- Decide what impression you want to make and how to make it
- Recognize the messages that each color conveys
- Identify the clothing and body language that make you
- More powerful
- More approachable
- Read and react to six popular handshakes
- Avoid the fig-leaf position
- Decipher what the three monkeys tell you about nonverbal communication
- Become aware of your speaking strengths and weaknesses
- Identify and correct common speaking errors
- Evaluate your voice and take ownership
- Be a strong communicator in business
- Refine your telephone skills and voicemail
- Keep your voice healthy and resilient
- Boost your self confidence
Lillian Bjorseth helps you build a new kind of wealth – social capital – by improving your communication and networking skills. She has helped tens of thousands of people nationwide build better relationships. She was among the first in the world to become an award-winning, certified DiSC trainer. She’s author of the Nothing Happens Until We Communicate CD/workbook series, Breakthrough Networking: Building Relationships That Last and 52 Ways to Break the Ice & Target Your Market. Lillian is a contributing author to Masters of Networking and co-producer of the Boot Camp Marketing DVD and workbook. She was named a Great Woman of the 21st Century. www.duoforce.com
Cathy Emma is a communications expert with career experience that has included educator, musical entertainer, actress, speaker, business communication skills trainer and author. Cathy has formed a dynamic duo for success by combining her credentials in presentation and stage skills with her background in education. She is frequently referred to as the “entertaining educator.” As president of her company, VOICE POWER IN BUSINESS, she now directs her lifetime experiences to helping companies, organizations, business professionals and students achieve higher levels of success through effective communication skills. She has produced an audio program, Voice Personality for speech improvement and telephone skills, and also co-authored the dynamic business book, Fantastic Customer Service Inside & Out. Her most recent publication is the powerful booklet, Staying Professional in Today's Workplace. www.cathyemma.com
Directions: (click here to view the map)
The Metropolitan Chicago Healthcare Council Conference Center is located at 222 S. Riverside Plaza, which is the office building directly above Union Station. The office building lobby can be accessed directly from the main entrance on Adams Street. It is also connected via an underground tunnel to Union Station Self Park at 320 S. Canal Street (entrances on Canal Street and Clinton Street.) To access the office building from Union Station or the underground tunnel, take the escalator from the Amtrak ticket area toward Canal Street. Instead of exiting to Canal Street, go up the stairs and through the revolving doors to the office building lobby.
The security staff at the lobby desk will give you a visitor pass. You will need to show photo identification.
Metra Train
The MCHC Conference Center is in the building located above Union Station (see above details.) The Ogilvie Transportation Center is located at Canal Street and Madison Street which is two blocks north of the Illinois Poison Center.
CTA “L” Train
The MCHC Conference Center is within a short walking distance of two L stops. One is the brown/orange/purple line Quincy/Wells Street stop, which is just south of Adams Street and three blocks east of the Illinois Poison Center. The other is the blue line Clinton Street stop, which is two blocks south and one block west of the Illinois Poison Center.
Detailed public transportation information can be found at www.transitchicago.com.
