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Do You Need HR? Nine questions to help small business owners consider how to handle HR

by Lori Kleiman, HR TopicsWhether it’s recruiting, retaining or training employees, or maintaining compliance with federal and state guidelines, human resources departments play a critical role in small businesses. But not every company needs a dedicated HR staff. In fact, many small businesses can do—or have already done—without a formal HR department. No matter the size […]

5 Ways for Customer Service to Contribute to Profitability

Lori Miller- Nationally known speaker, author and President of Tooty Inc.At a recent training session I encouraged the CSRs and managers to take a 360 degree look at customer conversations. That meant looking at a situation from customer, operations, sales and management points of view to find solutions that make the customer happy, but also […]

Admired Leaders Share This Characteristic. Do YOU have It? Do you know how to keep it?

by Deanne DeMarcoWhen I teach first time managers we talk about admired characteristics of great leaders. What you may not know that the #1 trait of admired leaders in the USA, Brazil, Canada, Korea, Mexico, South America, Japan and other countries is Honesty.So Why is Honesty so Important? Dishonesty poisons your team, damages trust and team […]

A Spirit of Thankfulness Inspires Great Customer Service

By Lori Miller, Tooty Inc.The month of November was full of reminders that we need to live and work with a spirit of thankfulness.  From Veteran’s Day to Thanksgiving Day we were reminded to tell others that we appreciate them.  A sincere thank you given makes the other person feel valued, respected and encouraged.  Thankfulness […]

7 Steps to Completing an Effective and Strategic HR Assessment

by Lori Kleiman, HR TopicsIt is critical that all managers look at their programs and process on a regular basis. Evaluation allows you to identify weaknesses and confirm that a function is in compliance with relevant laws and policies. Human Resources is no different, and with our compliance obligations, even more critical.The definition of an […]

What if? … Life won’t wait.

by Amy Atcha, Customized Caring, Inc.What if? When I say those words, what comes to mind? Usually it’s something akin to “What if you won the lotto?” or “What if you could vacation for a year?” Well, in this case, it’s much more serious, and unfortunately, much more likely.Let me start by telling you a […]